Customer Service Representative (Canada Post – Incoming calls*)

Customer Service Representative (Canada Post – Incoming calls*)

Is the customer representative position right for you?

Do you stand out by your friendly and dynamic personality?

Do you know how to show empathy, courtesy and professionalism?

Are you committed to serving customers, taking care of their requests and finding solutions?

We want to know you!

What will you do?

You will provide phone support to Canada Post customers. Services include delivery status, redirected mail, community mailboxes, rates and general inquiries. We expect representatives to offer an efficient, courteous, professional service adapted to the needs of the customers.

Why Nordia?

Its simple: our top priority is to provide a rewarding environment for our employees! That’s why we are proud to offer the most competitive compensation in the industry, a stimulating work environment and excellent benefits. Our employees confirm it: according to the most recent 2019 internal survey, 87% of them would recommend Nordia as an employer to their family and friends! As part of Nordia Montreal’s Canada Post team, you will have the chance to work in a modern and completely renovated work environment a few steps away from the metro with dynamic and friendly colleagues. Interested?

We offer:

Salary of $15/hour after training with the possibility of career progression and transfer to our commercial line of business (salary up to $16.25/hour)

Fully paid 20-day training (Monday to Friday, an hourly rate of $12.50/hour during training)

An hourly premium for bilingualism and weekend shifts;

All the support needed to help you reach your full potential;

A full range of benefits after 6 months of service.

What is needed to join the team:

Bilingualism (English and French) or English speaking

Friendly, empathic and dynamic: attentive and able to build a relationship of trust with the client;

Experience in customer service;

High school diploma (secondary V);

Available full-time to complete training

Be available to work between 30 and 40 hours per week in the following time slots:

Monday to Friday between 7:00 a.m. and 11:00 p.m;

Saturday and Sunday between 9:00 a.m. and 9:00 p.m;

You wish to work these hours in fewer days per week (4 days per week), it’s possible! Do not hesitate to discuss this with our team.

Find out more about Nordia Montreal: http://www.en.nordia.ca/montreal

Training starts April 1

* Hours and days of work may vary based on business needs and include weekend shifts

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